Support

Contact Us +97144986429

Service-related Questions

  • What is drone delivery?

    Drone delivery is a logistics method where packages are transported by Unmanned Aircraft Systems.

  • What is a Drone Port?

    The Drone Port is an intelligent and fully automated station that enables seamless drone take-off and landing, manages secure package storage and positioning, and ensures smooth, efficient delivery operations.

  • What is the drone operating hours?

    Currently our drone delivery service is available from Monday to Friday, between 10 AM and 5:30 PM. We're closed in the evenings, on the weekends, and during holidays.

Ordering Process

  • How do I place an order using drone delivery?

    Download the app, sign up, select a Drone Port near you, choose your items, and complete your payment. After your order is prepared, it will be loaded into a drone, take off, and fly to your designated delivery Drone Port location.

  • How do I receive my order from the drone?

    Once delivered, the package will be stored securely in the Drone Port. You can kindly enter your pickup code to retrieve it.

  • Is your packaging environmentally friendly and sustainable?

    Yes, our drone delivery boxes are reusable. After each use, they can be folded and placed into designated recyclable containers next to our Drone Port. Once collected, they are sanitized and reused as part of our recycling process.

Security & Regulations

  • Is drone delivery safe?

    Yes. Our drones are equipped with advanced navigation, obstacle detection, and emergency landing features to ensure safe flights.

  • Is this service legal and approved by the government?

    Yes, our service is fully legal and has been officially approved by the relevant government authorities. We’ve received the UAS BVLOS (Beyond Visual Line of Sight) Operation Certificate from the Dubai Civil Aviation Authority (DCAA), allowing us to offer commercial drone delivery services in the UAE. In mainland China, we have Civil Aviation Administration of China (CAAC) certification, and in Hong Kong, we operate under the low-altitude economy regulatory sandbox. All operations comply with current regulations and safety standards.

Billing & Finance

  • How can I get the receipt?

    Once the drone arrives at the Drone Port and the order has been completed, the invoice will be sent to the email address you provided during registration.

  • Who should I contact if something goes wrong with my order?

    You can contact our support team by calling our customer service hotline.

Business Partnerships

  • How can businesses partner with Keeta Drone?

    Please visit our "Partners" page or reach out to our business development team for more information.

Contact Us
+97144986429
Shaping the Future of
Low-Altitude Economy
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