KEETA AIR DELIVERY L.L.C (hereinafter referred to as “we”, “us” or “our”) is committed to protecting the personal data and privacy of users (hereinafter referred to as “you” or “your”) of this mobile device application (the “App”) and the website. Please read this Privacy Policy carefully to understand how we collect, use and protect your personal data when you use our services via our products (including our website, App, etc.). By using our products and services, you agree that we may collect, use, store, transfer and process your personal data in accordance with this Privacy Policy.

1. Our Profile and Contact Information

We are KEETA AIR DELIVERY L.L.C located at DSO-OPERATIONS CENTRE-1-B-102. If you have any questions about this Privacy Policy or how we process your personal data, please feel free to contact us via the support service email

2. We Respect Your Privacy Rights

You have lawful rights to your personal data. You have the discretion to choose whether to use our services and which personal data is to be provided to us. For the purposes of providing services and guaranteeing the performance of contract, some personal data must be provided for using our services.

You have the following rights when you use our services:

2.1 Right to be informed: You have the right to view and consent this Privacy Policy before we process your personal data.

2.2 Right to access: You have the right to access the personal data we hold about you.

2.3 Right to rectification: You have the right to request us to correct, complete or update the personal data we hold about you to ensure its accuracy.

2.4 Right to request personal data provision: You have the right to request us to provide the personal data we hold about you in a readable and clear format.

2.5 Right to erasure: You may delete your relevant personal information, either by directly contacting us or via our product. You may also request the deletion of your personal information by emailing us at service_customer.ksa@keetainc.com.
You understand and agree that once you delete your personal information from our services by yourself or with our help, we may not immediately delete your information from the backup system subject to applicable laws, regulations, and relevant security technology. In such a case, we'll store your personal information in a secure manner, separating it from any further data processing until such information is deleted or anonymized during the updating of our backup system.

2.6 Right to withdraw the authorisation for direct marketing: You may unsubscribe at any time if you do not wish to receive our marketing information. In this case, we will not be able to send advertising and other marketing information to you, and you may miss discounts and promotions.
Right to lodge a complaint: You have the right to lodge a complaint with us by emailing us at service_customer.ksa@keetainc.com or with the data protection authority if you think that we have breached any of our obligations or infringed your rights under applicable privacy laws.
Automated decision making: We use algorithms to process your personal data in order to streamline our operations, and some decisions will be based solely on automated decision making.

2.7 Right to withdraw consent: You have the right to withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

To exercise the rights above, you may log in to the App with your account and operate on your own, or you may raise your requests on the rights above or other requests via the customer service email; we will reply to your request as soon as practical. We need reasonable time (depending on the complexity of your request) to process your request, and may ask for further information from you to verify your identity and confirm that you have the right to raise the corresponding request. Please note that we may no longer be able to provide services to you depending on the nature and scope of your request; and we may not be able to meet your corresponding request if your request may be in violation of laws and regulations or infringe the legitimate rights and interests of other third parties. We may also charge a reasonable fee on your request; provided, however, that you will be notified of the specific amount in advance.